Joseph Michelli - From the Business category:
The Starbucks Experience reflects tenets that are simple, yet not simplistic. They are results-oriented and can be deceptively powerful when applied. (Joseph Michelli)
Joseph Michelli - From the Leadership category:
Starbucks leaders... have made a firm commitment to creating an experience of Surprise and Delight in many areas of their business. Starbucks management seeks ways to implement subjective well-being for customers and staff - which, in turn, has a profound effect on loyalty, community, and profit. (Joseph Michelli)
Joseph Michelli - From the Selling category:
- The Starbucks Experience...
Consumers want the predictable and consistent, with an occasional positive twist or added value thrown in. (Joseph Michelli)